How to Request a Return or Exchange:

1. Initiate a return/exchange request within 14 days of delivery for incorrect or defective products.
2. For damaged items, please notify us within 48 hours of receipt.
3. Contact our customer service team via email or through our website's chat feature to start the process.
4. Allow up to 3 business days for our team to review your request.
5. If approved, we'll provide instructions for returning the item(s).

Conditions for Returns/Exchanges:

• Products must be unused, in original packaging, and in resalable condition.
• We accept returns for:
• Incorrect items shipped
• Defective products
• Damaged goods (if reported within 48 hours)
• We do not accept returns for:
• Used or altered products
• Items without original packaging
• Requests made after 14 days from delivery

Refund Process:

• Once we receive and inspect the returned item(s), we'll process your refund.
• Refunds will be issued to the original payment method within 5-10 business days.
• For items purchased using store credit, refunds will be issued as store credit.

Order Cancellations

• You may cancel an order before it enters the "Processing" stage.
• To cancel, log into your account and use the cancellation option, or contact our customer service team.
• ORGANIQS reserves the right to cancel any order at our discretion, particularly if we suspect fraudulent activity.

Our Product Philosophy

At ORGANIQS, we're committed to creating products that solve real problems:

1. Identifying Needs: We start by understanding genuine skincare concerns and challenges faced by our customers.
2. Research-Driven Formulation: Our team of dermatologists and cosmetic scientists develop formulations based on the latest skincare research and natural ingredient studies.
3. Sustainable Sourcing: We prioritize ethically sourced, organic ingredients that are kind to both your skin and the environment.
4. Rigorous Testing: Every product undergoes extensive testing for efficacy and safety before reaching our shelves.
5. Continuous Improvement: We regularly review and update our formulations based on customer feedback and emerging skincare science.

By shopping with ORGANIQS, you're choosing products crafted with purpose, backed by science, and made with care for your skin and our planet.

These terms and conditions are subject to change. Please check our website regularly for the most up-to-date version.

Last updated: 11 / 10 / 2024